Enhanced safety protections

Never delay care, during the global pandemic or otherwise, to avoid a trip to the emergency room. Specific symptoms, including those of heart attack or stroke, require professional medical evaluation and timely treatment to reduce the risk of serious complications or worse. Our emergency rooms have introduced enhanced precautions to ensure a safe environment for all involved. We are here for you and we are well-equipped to handle any health concern you may have.

Learn more about enhanced safety protections

ER in Palm Beach County

When you need treatment right away, Palms West Hospital is your destination for emergency care. Our emergency department offers around-the-clock care and it is staffed with board-certified physicians, highly skilled nurses and support staff. Our state-of-the-art facility allows us to provide patients of all ages with personalized attention.

If you think you may be experiencing a medical emergency, call 911 immediately. For more information on emergency care services, please call our Consult-A-Nurse® team at (561) 345-7009.

What to expect at the ER

Upon arrival to the ER, a triage nurse will assess your symptoms and vital signs. Next, a registration clerk will gather your insurance and relevant medical information. We medically screen, evaluate and stabilize all patients whether or not they have insurance or are able to pay.

Incoming patients with severe, life-threatening illnesses or injuries will be treated first. All other patients will be treated in the order they arrived.

Before discharge, be sure to ask any questions and keep all paperwork, discharge information and medicines you have received. Our ER staff will contact your primary care provider for updates to your medical record.

What to bring to the ER

When coming to the ER, it is recommended to bring:

  • List of medicines you currently take
  • List of known allergies
  • Copy of results from recent medical tests, if available
  • Personal care preferences and restrictions
  • A responsible adult or phone number for someone to contact

Intensive care unit (ICU)

Our 18-bed ICU accepts all critically ill patients, including surgical, medical, cardiac and neurological patients. This unit provides 12-hour intensivist coverage to coordinate the care and treatment of our patients. Our intensivists and nurses work together to make sure our patients' and their families’ needs are met. We also offer open visiting hours for the convenience of our patients and their loved ones.

Dedicated pediatric ER

Pediatric emergency needs are unique. Equipment, procedures, treatments and even medications can be drastically different for young patients than for adults. Our pediatric ERs offers:

  • Dedicated pediatric rooms staffed 24/7 by board certified, pediatric emergency medicine physicians and pediatricians
  • A pediatric intensive care unit (PICU), should hospitalization be necessary
  • Access to doctors, pediatric subspecialists and nurses specially trained in caring for children

Our pediatric ER treats more than 20,000 children each year. We provide an atmosphere that is calming to children and comforting to you. All members of our healthcare team are trained to care for children of all ages, from toddlers to adolescents.

When to go to the ER

Sometimes it's difficult to determine which level of care you need, such as whether you should go to the ER or wait for your doctor's office to open. Knowing where to go when you need immediate care can be life-saving. Palms West Hospital's ER and Pediatric ER are open 24/7 to treat all types of emergency medical conditions.

Almost all symptoms can range in severity. Below is a list of symptoms that may indicate you need to visit the ER:

  • Back pain: Especially when it is unbearable or accompanied by fever, numbness, weakness, confusion, slurred speech, vision loss or loss of control over bladder or bowels
  • Broken bones: When the pain is severe or there is a visible deformity or bone protruding through the skin
  • Chest pain: When it is crushing or squeezing and accompanied by other heart attack symptoms, such as shortness of breath or nausea
  • Concussion: When you have lost consciousness, even briefly, or experience amnesia, vomiting, slurred speech or a seizure
  • Flu: When symptoms become severe, such as having trouble breathing, vomiting uncontrollably, becoming dehydrated or developing pneumonia
  • Side pain: When you have severe pain in the lower right stomach, side or back or have side pain in addition to fever, nausea, diarrhea or blood in the urine
  • Stomach pain: When you experience pain in addition to a hard or tender stomach, nausea, shortness of breath, fever or irregular heartbeat
  • Stroke: Always call 911 immediately if stroke symptoms are present, such as sudden numbness (specifically on one side of the body), confusion, dizziness and sudden, severe headache
  • Trouble breathing: When breathing stops, is noisy or high-pitched and comes with pain in the chest or severe shortness of breath
If you are unsure if your symptoms require an ER visit, call our Consult-A-Nurse® team at (561) 345-7009 or learn more about common ER conditions and symptoms.