Visitation Policy

At Palms West Hospital, we offer open visitation hours for our patients 24 hours a day, 7 days a week. Visitors will be asked to enter through the main entrance and will stop at the visitor’s desk to obtain and wear a visitor’s pass. Visitors should wear their visitor’s pass in a visible location on the outside of the shirt or jacket. Visitors to the maternity/pediatrics unit will receive a badge pass that allows them restricted access to the maternity/pediatrics unit through swiping and utilizing the elevators in the west lobby and Pediatric elevators. Minor visitors must be accompanied by an adult at all times.

Overnight guests will be required to wear a Care Partner bracelet. When a patient wishes a support person to remain through the night in the patient’s room, every attempt will be made to accommodate the patient’s request providing safety and/or security considerations are not in conflict with the request. Support persons staying overnight with a patient are required, and must agree, to stay in the patient’s room after 11 PM, for security purposes. Exceptions may be made based on the clinical needs of the patient. Only one person may sleep overnight in a patient room at a time. Overnight guests must be at least 18 years of age, present valid government issued identification. When the patient is in a semi-private room, the request for an overnight support person must take into consideration the effect on the patient’s roommate and the Hospital’s ability to make any alternate arrangements prior to permitting the overnight stay.

The hospital may at any time restrict the number of visitors permitted to visit a patient or patient area at the same time in order to promote the peace and safety of the patient, other hospitalized patients, and staff and the orderly, safe operation of hospital activities and/or services.

Unless there are clinically appropriate restrictions present, security reasons or situations where visitation may negatively impact a patient’s health and safety, every attempt will be made to accommodate the patient’s preferences for visitation and visitors will not be unnecessarily denied the ability to visit.